At Aurora Vogue, we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.
You may cancel your order at any time prior to shipment for a full refund. Once your order has entered the processing stage, you will receive a confirmation email with estimated shipping details. If you wish to cancel your order, please contact our customer service team immediately using the information provided in the "Contact Us" section below. Upon successful cancellation, your refund will be processed within 3-5 business days and credited back to your original payment method.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please note that certain items marked as "final sale" or personalized products are not eligible for returns unless they arrive damaged or defective.
To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. The exact timing of the refund appearing in your account depends on your financial institution's processing time, which typically ranges from 3-10 additional business days.
Please note that shipping costs are non-refundable unless the return is a result of our error. For returns that qualify for free return shipping, we will deduct the original shipping charges from your refund amount if you selected expedited shipping for your initial order.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company or payment processor, as some transactions may require additional processing time. If you've completed these steps and still haven't received your refund, please contact us immediately using the information provided in the "Contact Us" section below. We will investigate the matter thoroughly and work with our payment processors to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Aurora Vogue
Address: 7947 Citadel Drive, Severn, MD
E-Mail: [email protected]
Phone: +1 (718) 494-7331
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We typically respond to all inquiries within 24-48 hours during business days.
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