Hey there! At Aurora Vogue, we’re not just another jewelry store—we’re a small team of passionate folks who believe every piece tells a story. Fun fact: Our founder, Sarah, still replies to every email herself (though she might take a day or two during peak seasons!).
Honestly? We’ve had some of our best ideas come from customer emails. Like that time someone suggested adding adjustable chains to our bracelets—now it’s our top seller! Whether you’ve got feedback, a special request, or just want to chat gems, we’re all ears.
P.S. Need help ASAP? Try our live chat during business hours—look for the little gem icon in the corner! (Confession: Sometimes it’s Sarah answering those too.)
We get it—online shopping can feel impersonal. That’s why we’ve kept things intentionally small-scale. When you reach out, you’re not talking to a script-reading rep, but to someone who’s probably hand-wrapped your order themselves. Crazy? Maybe. But we wouldn’t have it any other way.
Pro tip: Include photos if you’re describing an issue! Our team can usually spot a gemstone imperfection or clasp quirk faster when we see it.
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